Customer Service

To purchase a subscription, contact your CCH Account Representative:

Product Information or Technical Support:

Billing and Account Issues:

For more information regarding administrative policies such as complaint resolution and refunds, please contact customer support at: or 800-344-3734

Frequently Asked Questions How do I login?
My Password is not working.
I forgot my password.
How can I change my user information?
What is required to take a course on the Learning Center?
How do I sign up for a course?
I have logged in, but the system keeps asking for my User Name and Password.
How long will it take to complete a course?
How do I get credit? How long does it take?
Must I take a course in a single session?
How long may I take to complete a course?
What if I lose my connection while taking a course?

Is there a way to take a course off-line?
Is there a hard copy, or printable version of the course?
I have a question about the course content.
How can I see what courses I've completed? Can I store other courses in your system?
Why should I earn my CPE credit online?
What are Continuing Education Courses, and why do I need to take them?

How do I subscribe for the CCH Year subscription?
Do I have to pay a registration fee for each course if I become a subscriber to the Learning Center?
Do I have to subscribe to the Learning Center in order to take a course, or may I take just one course?
Do I have to pay a fee when I submit the course for grading?
How many credits do I need?

What is QAS?
Does my state board of accountancy require QAS Credit?
I am a California Registered Tax Preparer. How can I ensure that my credits are reported to CTEC?
I am a Certified Financial Planner. How can I ensure that my credits are reported to the CFP Board.